At The Online Sports Shop, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we work to keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy, we’ll also ask for express consent from you that you’ve read and understand this policy as your interact with us.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to 156 West Grove West Grove, Woodford Green, Essex, United Kingdom, IG8 7NW
Who are we?
THE ONLINE SPORTS SHOP LIMITED Our company registration number is 10174795.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, or when you place an order with us. We only process data in lawful ways and in accordance with the GDPR guidelines. That is processing your personal data that you’ve given us your consent to use in fulfilling an order you place with us, providing you with a quotation, information or service or that is necessary before we enter into a contract with you.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. We store data that you submit to use through the website after giving consent through our forms to provide you with the information, service or quotation you have requested.
How is your information used?
We may use your information to:
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Third Party Product Providers we work in association with:
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at email@example.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
How you can update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org
If you have an account on our website you can log in to update your details there.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Our website uses an SSL certificate and you should see the url in your web browser begin with https: and an indication in most web browsers that our site is secure.
We also make a number of regular security precautions and audits to ensure we are taking reasonable steps to protect your data. These include the use of firewalls, regular malware scans of our site and hardware. Regular security updates to our website and associated components & services. Website security monitoring and frequent password security audits.
Where you have chosen a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We also suggest you use strong passwords containing letters, numbers and symbols. Our system supports the use of complex passwords.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Third Party Services
We currently use a number of third party services here is an explanation of what we use and links (if relevant) to their privacy policies. Depending on your use of our site and services not all of these may apply to you.
Google Analytics – we use this service to track statistical data so we can better understand how people use our website.
Paypal – we use this service to securely collect and process your payment information if you choose to pay with paypal. https://www.paypal.com/gb/webapps/mpp/ua/privacy-full
Stripe – we use this service to securely collect and process your payment information if you choose to pay with a credit or debit card. https://stripe.com/gb/privacy
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018